For uploading via the app to work, the app needs to have permission for "Photos and videos"

**For Android**

1. Open your phone settings

2. Select "Apps"

3. Find Storegate

4. Scroll down to "Permissions"

5. Under "Permissions", Photos and Videos should be turned on

**For iOS**

1. Open your phone settings

2. Select "Apps"

3. Find Storegate

4. Verify that app has full access to photos