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General information

General help topics.
By Joakim Aho and 1 other
• 14 articles

WebDAV connection settings (Enterprise feature)

Install a network location in My Network Places/Computer/Finder to access your storage space. The network location is placed as a folder in your computer. You can move and save files as usual, but for some time now, Office programs have not allowed you to edit files via the WebDAV protocol. We therefore recommend using the Storegate Cloud Folder program in the first instance. In the instructions below replace username with your username. For Windows 1. Open Windows Explorer and select "This computer". 2. Select "Computer". 3. Click "Connect network device". 4. Select your desired drive letter, and type https://webdav1.storegate.com/your_username as "Folder". 5. Check both "Reconnect at login" and "Connect with other credentials". 6. Click on "Finish" 7. Enter your username and password. 8. Click on "OK". For Mac OS X 1. In the Finder, select "Go" and then "Connect to server". 2. Type in https://webdav1.storegate.com/your_username as Server address. 3. The next box that comes up, type your Storegate username and password 4. Click the plus sign to add the connection to "Frequently used servers". 5. Click Connect. Enter your username and password. After this, you have to make sure that the connection always starts with the computer: Open System Preferences and go to Users & Groups and then Startup Items Press the plus icon and scroll down to the distributed webdav directory (1 in the picture). Then select the webdav directory (2 on the picture) and press add (3 on the picture) Now the connection will be present when you restart your computer. For Linux (GNOME) 1. Start the File browser (Locations/Computer). 2. If the address line where you can enter a location is not displayed, this is done by selecting Go/Location. 3. In the address line, type davs://webdav1.storegate.com/your_username 4. Confirm with your username and password.

Last updated on Feb 28, 2025

Set up a "local copy" of your Storegate environment with SyncbackPro

In the event that your internet connection is lost, it may be a good idea to have important data saved locally, at home, at the company or with a third party. To copy the data on your Storegate account, we recommend SyncbackPro. The program connects through the webdav protocol and can run in a client or server environment. SyncbackPro allows you to transfer files on a pre-determined schedule such as backup, mirroring or synchronization. The software copies recent file and folder changes on the shared disk on the Storegate to a local disk. 1. install SyncBackPro: - If you have not already done so, download and install SyncBackPro https://www.2brightsparks.com/download-syncbackpro.html - Follow the installation instructions to complete the installation. - Buy a license https://affiliate2brightsparks.evyy.net/c/3643863/296512/4592 or click evaluate for a 30 day trial period. 2. Open the program and create a new backup profile: - Click on "New Profile" to create a new backup profile. - Enter a suitable name for the profile (e.g. "Storegate Backup"). - Select "Backup" as the direction of the profile. 3. Configure the source and target: - Enter the source folder where your files are located (Webdav Storegate). - Set target folder as local folder - Click 'Next' and enter: webdav1.storegate.com/username/. - Enter your username and password - Click ready. 4. Configure folders and scheduling: - Click on the folder and select the source folders on Storegate for copying. - Select the target folder for the content - Click on the 'When' clock icon to schedule 5. Finalize configuration and run a test Now SyncBackPro will back up your files to the target folder you selected. Remember to regularly check that the backup is working as expected. NOTE! To copy files located in the sub-user's My Files, the Extended Access add-on service must be active on the account.

Last updated on Feb 28, 2025

Invalid characters in Storegate

The following describes invalid and illegal characters for file name, folder name and path in Storegate. Characters you should never use in file and folder names: • / (slash) • \ (backslash) • ” (quotation mark) • | (pipe) • < (less than) • > (greater than) • : (colon) • ? (question mark) • * (asterisk) Windows does not handle file names and folders over 260 characters - Note that Windows counts the full path as part of the file name. This means that e.g. C:\Users\Karl.Karlsson\Storegate\My Documents\Customer Projects\Secure Storage\Status.doc is 84 characters long. If you have problems with too long file names, you can shorten the folder names or simply move the folder up to a higher level. 4. Temporary files are not synced - Some programs (e.g. Microsoft Office programs) create temporary files when they open a file, these files are not synchronized. Examples of file names are: - File names starting with ~$ (tilde and dollar sign) - File names starting with .~ (a dot and tilde) - File names starting with tilde and ending with .tmp such as ~document.tmp 5. - If you have different Unicode settings on different computers, there can sometimes be problems when special characters are used and need to be synchronized between computers. In most cases, the file is synchronized, but sometimes a new file with a new file name is created. 6. avoid syncing metadata and resource files - Avoid syncing files that are so-called metadata or resource files. An example of this is Shortcuts in Windows, these will not work on e.g. a Mac computer.

Last updated on Feb 28, 2025

Download our software

Here you can find download links for our software. Cloud folder The Storegate Cloud Folder desktop app is a fast and secure way to work in files. The app is installed in Windows or mac OS X and you work as usual in Explorer or via Finder. Storegate Cloud Folder can manage multiple accounts, permissions, locks on shared files and other important features such as 2-step verification. Files are stored only in Storegate and you never have to worry about data being scattered on different computers. Applies to business accounts only and requires an internet connection. Windows | macOS System requirements: Windows 10 or later, MacOS 14 or later Online Backup With Storegate Online Backup™, you get proper disaster protection for all the digital documents and images you have on your computer, all automatically. You don't have to worry about burglary, fire or computer failure. Windows | macOS System requirements: Windows 10 or later, MacOS 14 or later Pro Backup With the Storegate Pro Backup™ client, you get advanced backup for your company's servers or PCs. Windows System requirements: Windows 10 or later, Windows server 2008R2 or later Outlook extension With the Storegate for Outlook plugin, you get a Storegate icon in your Outlook application, allowing you to save files, create and edit Public Links - directly in Outlook without having to click through. Office 365 for users | Office 365 for administrators App for Microsoft Teams Storegate's app for Microsoft Teams makes it easy and secure to manage and share sensitive data directly in Microsoft Teams, with full compliance to GDPR. Download Mobile apps With Storegate's mobile and tablet apps, you can access and share files or documents with anyone, anytime. You can also read documents such as Office files and PDFs. Automatic backup of your photos and videos on your mobile is included. Android | iOS System requirements: AndroidOS 8.0 or later, iOS 16 or later Storegate CLI CLI client for script-based file transfers. Also includes a terminal based interface for transferring and managing files. Linux (amd64) | macOS (arm) | macOS (intel) | Windows (amd64) | User guide

Last updated on Mar 02, 2026

Classification

Information classification for files and folders in Storegate Overview Information classification makes it possible to label files and folders with a security level to clarify how information may be handled within the organization. The classification applies only to data stored within Storegate and is used for visual guidance and governance. Important: If data is downloaded, copied, or moved outside of Storegate, the classification does not follow. Availability and Permissions - The feature is available to business customers only - Classification is visible only in the web interface - All users with write permissions can change classification on files and folders - The Admin is responsible for all default settings Classification Levels The following classifications are predefined in the system: Classification - Description None - No classification (default) Public - Information that can be shared openly Internal - For internal use only Confidential - Sensitive information Strictly Confidential - Highly sensitive information - “None” is not displayed in the web interface. - Each level is represented by a color: - Green – Publik - Blue – Intern - Orange – Confidential - Red – Strictly confidential Default behavior - The feature is enabled/disabled under Team / Settings - All new objects initially receive the classification “None” - Existing files and folders are not affected when the feature is activated - The default classification can be changed by the Admin under Team / Settings Admin Settings Only the Admin can: - Enable or disable classification - Set the default classification - Manage separate settings for: - My Files - Shared Files Enable / Disable ON: The default classification is applied to the respective root folder OFF: All existing classifications are removed Note: “None” is always the default until the Admin changes the setting. Classification of Files and Folders Automatic Inheritance - Files created or uploaded into a classified folder inherit the folder’s classification - Classification can always be changed manually at file or folder level - Files that are moved retain their classification Changing Classification It is possible to change classification for: - A single file or folder - Multiple files and folders at once (bulk change) Folder Changes When changing the classification of a folder, the user can choose: - The folder only - The folder and all subfolders and files (recursive) User Interface - Classification is shown in the file list as a colored indicator (dot) to the left of the date - Classification is set via the right-click menu in the web interface Logging and Traceability - Every change of classification is logged - One log entry per file is created in the event log

Last updated on Feb 25, 2026