General information | Helpcenter

WebDAV connection settings (Enterprise feature)

Install a network location in My Network Places/Computer/Finder to access your storage space. The network location is placed as a folder in your computer. You can move and save files as usual, but for some time now, Office programs have not allowed you to edit files via the WebDAV protocol. We therefore recommend using the Storegate Cloud Folder program in the first instance. In the instructions below replace username with your username. For Windows 1. Open Windows Explorer and select "This computer". 2. Select "Computer". 3. Click "Connect network device". 4. Select your desired drive letter, and type https://webdav1.storegate.com/your_username as "Folder". 5. Check both "Reconnect at login" and "Connect with other credentials". 6. Click on "Finish" 7. Enter your username and password. 8. Click on "OK". For Mac OS X 1. In the Finder, select "Go" and then "Connect to server". 2. Type in https://webdav1.storegate.com/your_username as Server address. 3. The next box that comes up, type your Storegate username and password 4. Click the plus sign to add the connection to "Frequently used servers". 5. Click Connect. Enter your username and password. After this, you have to make sure that the connection always starts with the computer: Open System Preferences and go to Users & Groups and then Startup Items Press the plus icon and scroll down to the distributed webdav directory (1 in the picture). Then select the webdav directory (2 on the picture) and press add (3 on the picture) Now the connection will be present when you restart your computer. For Linux (GNOME) 1. Start the File browser (Locations/Computer). 2. If the address line where you can enter a location is not displayed, this is done by selecting Go/Location. 3. In the address line, type davs://webdav1.storegate.com/your_username 4. Confirm with your username and password.

Last updated on Feb 28, 2025

Ransomware protection

In case your computer happens to be infected by ransomware, there is a theoretical possibility that it will also overwrite files on our storage space at Storegate. Some ransomware only overwrites the files with password protection while other ransomware both overwrites files and deletes files. We have solved this by having a recycle bin on all accounts and a feature called version control. You can check the version control and recycle bin settings when you are logged into your account via the home page. We recommend having version control on 5 versions and the recycle bin active. If your files have been encrypted by a ransomware, please contact our support immediately.

Last updated on Feb 28, 2025

File size upload limits

Below is information about the maximum file size per file for uploading in different clients - Storegate Webb - 50 GB - Storegate Cloud folder - 100 GB - Storegate Online Backup - 100 GB, controlled by subscription policy - Storegate Mobile apps - 2 GB - Storegate Pro Backup - Unlimited (splits to 500 MB ZIP archives) - Webdav - 2 GB

Last updated on Apr 02, 2025

WebDAV connection with 2-step verification

If you have enabled 2-step verification and want to connect a computer/device with WebDAV, you need to generate a new unique WebDAV password. Do this: 1. Go to settings and make sure you have enabled 2-step verification 2. Click on devices and select WebDAV password 3. Create your WebDAV password and enter it in your application that you want to connect with

Last updated on Feb 28, 2025

Restricting access using IP lock

If you have chosen to purchase the "Extended Access" add-on service, there is an option to restrict login to Storegate accounts based on IP addresses. You can enable this feature under Account/Team settings when logged into an administrator account. You can specify the IP in the following format: "192.168.1.99", "192.168.1.0-192.168.1.255", "192.168.1.0/24" If you want to allow external visitors on public links, check the box as shown below. Note that a user who is logged in and has a valid token will also remain logged in on other networks until the token expires.

Last updated on Feb 28, 2025

Storegate ID control

Storegate ID Check allows you to verify the identity of the person you are talking, chatting or emailing with. The service is an additional service that can be added to the same account (business only) that you already have. If you are the administrator of a multi-user account, you can assign the service to your sub-users in the user list. Prerequisites: 1. Internet connection 2. Service added to your Storegate account 3. A web browser By logging in to Storegate and clicking on ID check in the left-hand menu, you can get started with the service. Choose between inviting identification via a personal link, SMS or email. When the recipient has received the link and scanned a mobile QR code and verified their BankID, you as an exhibitor will receive a verification that it is the right person you are in contact with.

Last updated on Feb 28, 2025

Firewall, domains and email configuration

All programs and apps use port 443. If you are not in a managed environment and do not have access to an IT department, this inclusion list is unlikely to affect your experience and no action is required. For users in a managed network environment, you can work with the IT department to whitelist and configure the domain inclusion list or proxies if needed. It is the responsibility of the IT department to ensure that the traffic comes from the specified IP addresses. List of inclusion of domains Storegate recommends the inclusion of the listed domains whenever possible. - web.storegate.com - web1.storegate.com - ws1.storegate.com - web2.storegate.com - ws2.storegate.com - web3.storegate.com - ws3.storegate.com - webdav1.storegate.com - webdav2.storegate.com - webdav3.storegate.com Email notification IP addresses for Storegate - 195.12.225.132 - 153.92.228.162

Last updated on Feb 28, 2025

Classify with Microsoft IRM protection in Storegate

If you have an active license for Microsoft Purview and want to use Storegate as storage for higher class documents, you can. The following describes how you can use Storegate for classifying files together with Purview and IRM. Prerequisites: 1. Active license for Microsoft Purview 2. Internet connection 3. Requires you to be logged in to your locally installed Office package or for PDF Adobe Reader. 4. Opening/editing documents via Storegate Cloud folder or Storegate Web (edit locally). Note. Signed documents are not covered by Purview. More information on the link below: Set up Information Rights Management (IRM) in SharePoint admin center | Microsoft Learn

Last updated on Feb 28, 2025

Set up a "local copy" of your Storegate environment with SyncbackPro

In the event that your internet connection is lost, it may be a good idea to have important data saved locally, at home, at the company or with a third party. To copy the data on your Storegate account, we recommend SyncbackPro. The program connects through the webdav protocol and can run in a client or server environment. SyncbackPro allows you to transfer files on a pre-determined schedule such as backup, mirroring or synchronization. The software copies recent file and folder changes on the shared disk on the Storegate to a local disk. 1. install SyncBackPro: - If you have not already done so, download and install SyncBackPro https://www.2brightsparks.com/download-syncbackpro.html - Follow the installation instructions to complete the installation. - Buy a license https://affiliate2brightsparks.evyy.net/c/3643863/296512/4592 or click evaluate for a 30 day trial period. 2. Open the program and create a new backup profile: - Click on "New Profile" to create a new backup profile. - Enter a suitable name for the profile (e.g. "Storegate Backup"). - Select "Backup" as the direction of the profile. 3. Configure the source and target: - Enter the source folder where your files are located (Webdav Storegate). - Set target folder as local folder - Click 'Next' and enter: webdav1.storegate.com/username/. - Enter your username and password - Click ready. 4. Configure folders and scheduling: - Click on the folder and select the source folders on Storegate for copying. - Select the target folder for the content - Click on the 'When' clock icon to schedule 5. Finalize configuration and run a test Now SyncBackPro will back up your files to the target folder you selected. Remember to regularly check that the backup is working as expected. NOTE! To copy files located in the sub-user's My Files, the Extended Access add-on service must be active on the account.

Last updated on Feb 28, 2025

Invalid characters in Storegate

The following describes invalid and illegal characters for file name, folder name and path in Storegate. Characters you should never use in file and folder names: • / (slash) • \ (backslash) • ” (quotation mark) • | (pipe) • < (less than) • > (greater than) • : (colon) • ? (question mark) • * (asterisk) Windows does not handle file names and folders over 260 characters - Note that Windows counts the full path as part of the file name. This means that e.g. C:\Users\Karl.Karlsson\Storegate\My Documents\Customer Projects\Secure Storage\Status.doc is 84 characters long. If you have problems with too long file names, you can shorten the folder names or simply move the folder up to a higher level. 4. Temporary files are not synced - Some programs (e.g. Microsoft Office programs) create temporary files when they open a file, these files are not synchronized. Examples of file names are: - File names starting with ~$ (tilde and dollar sign) - File names starting with .~ (a dot and tilde) - File names starting with tilde and ending with .tmp such as ~document.tmp 5. - If you have different Unicode settings on different computers, there can sometimes be problems when special characters are used and need to be synchronized between computers. In most cases, the file is synchronized, but sometimes a new file with a new file name is created. 6. avoid syncing metadata and resource files - Avoid syncing files that are so-called metadata or resource files. An example of this is Shortcuts in Windows, these will not work on e.g. a Mac computer.

Last updated on Feb 28, 2025

Unblocking files from Storegate - Trusted sites

Following a recent update from Microsoft, a new dialog box appears when Windows users want to open and edit files in the desktop app via the web interface or the Storegate app for Teams. Previously, this only affected file types with macros. To avoid seeing the dialog, follow the instructions below and add Storegate as a trusted location in Windows. 1. Press the Start button or the Windows key and type Internet Options. 2. Select Internet options in the search results and the Internet Properties dialog box will appear. 3. On the Security tab, select Trusted Locations and then select Locations. 4. Type in the exact address that the dialog box shows. Usually: https://webdav1.storegate.com and then select Add(if you are an Advania customer, https://webdav3.storegate.com/ applies) 5. Select Close, then OK.

Last updated on Feb 28, 2025

Download our software

Here you can find download links for our software. Cloud folder The Storegate Cloud Folder desktop app is a fast and secure way to work in files. The app is installed in Windows or mac OS X and you work as usual in Explorer or via Finder. Storegate Cloud Folder can manage multiple accounts, permissions, locks on shared files and other important features such as 2-step verification. Files are stored only in Storegate and you never have to worry about data being scattered on different computers. Applies to business accounts only and requires an internet connection. Windows | macOS Online Backup With Storegate Online Backup™, you get proper disaster protection for all the digital documents and images you have on your computer, all automatically. You don't have to worry about burglary, fire or computer failure. Windows | macOS Pro Backup With the Storegate Pro Backup™ client, you get advanced backup for your company's servers or PCs. Windows Outlook extension With the Storegate for Outlook plugin, you get a Storegate icon in your Outlook application, allowing you to save files, create and edit Public Links - directly in Outlook without having to click through. Office 365 for users | Office 365 for administrators App for Microsoft Teams Storegate's app for Microsoft Teams makes it easy and secure to manage and share sensitive data directly in Microsoft Teams, with full compliance to GDPR. Download Mobile apps With Storegate's mobile and tablet apps, you can access and share files or documents with anyone, anytime. You can also read documents such as Office files and PDFs. Automatic backup of your photos and videos on your mobile is included. Android | iOS

Last updated on Apr 02, 2025