Storegate Helpcenter

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Storegate Outlook extension

Add-on to work in Outlook and save attachments directly to Storegate's Swedish cloud.

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GDPR & integrity

Help topics about GDPR and integrity.

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Storegate CLI

Information and resources for Storegate's CLI client (sgcli).

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Getting started with Storegate

Quick guides to get you started as a new customer.

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Account and billing

Articles on account settings, passwords, payment methods, etc.

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Office Online in Storegate

Information on how to work in Office Online from your Storegate account.

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Contact Support

How to get in touch with our support.

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Storegate app for Microsoft Teams

Information on how to use the Storegate app for Microsoft Teams.

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Storegate Sync

Software to synchronize files between computers.

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Mobile app

How to use all the features of our mobile and tablet apps.

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Collaborate and manage users

How to set permissions and make settings for the common space as an administrator.

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Computer backup with Storegate Online Backup

Information on how to back up your desktop computer, settings, etc.

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Web interface

Information about Storegate's web interface and settings you can make there.

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Share files and folders

How to share files and folders via public links, sharing with BankID verification and file collection.

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Storegate Digital Signing

All about the Digital Signature add-on service. Get started and create envelopes, information on signature credits, product sheets.

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Server backup with Storegate Pro Backup

Information on how to back up your server or workstation using Storegate Pro Backup.

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Working in files and folders

How to work in files against Storegate, make distributions, use extensions for Outlook and Office Online, etc.

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Storegate Cloud Folder

Software to work directly in the explorer.

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General information

General help topics.

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Popular articles

What other people are reading right now.

ℹ️ General information

Download our software

Here you can find download links for our software. Cloud folder The Storegate Cloud Folder desktop app is a fast and secure way to work in files. The app is installed in Windows or mac OS X and you work as usual in Explorer or via Finder. Storegate Cloud Folder can manage multiple accounts, permissions, locks on shared files and other important features such as 2-step verification. Files are stored only in Storegate and you never have to worry about data being scattered on different computers. Applies to business accounts only and requires an internet connection. Windows | macOS System requirements: Windows 10 or later, MacOS 14 or later Online Backup With Storegate Online Backupβ„’, you get proper disaster protection for all the digital documents and images you have on your computer, all automatically. You don't have to worry about burglary, fire or computer failure. Windows | macOS System requirements: Windows 10 or later, MacOS 14 or later Pro Backup With the Storegate Pro Backupβ„’ client, you get advanced backup for your company's servers or PCs. Windows System requirements: Windows 10 or later, Windows server 2008R2 or later Outlook extension With the Storegate for Outlook plugin, you get a Storegate icon in your Outlook application, allowing you to save files, create and edit Public Links - directly in Outlook without having to click through. Office 365 for users | Office 365 for administrators App for Microsoft Teams Storegate's app for Microsoft Teams makes it easy and secure to manage and share sensitive data directly in Microsoft Teams, with full compliance to GDPR. Download Mobile apps With Storegate's mobile and tablet apps, you can access and share files or documents with anyone, anytime. You can also read documents such as Office files and PDFs. Automatic backup of your photos and videos on your mobile is included. Android | iOS System requirements: AndroidOS 8.0 or later, iOS 16 or later Storegate CLI CLI client for script-based file transfers. Also includes a terminal based interface for transferring and managing files. Applies to business accounts only and requires an internet connection. For best control, create a separate user for the CLI client. All events created will have that user as a reference. Linux (amd64) | macOS (arm) | macOS (intel) | Windows (amd64) | User guide

πŸ“‚ Storegate Cloud Folder

Install Storegate Cloud Folder for Windows

1. Download the Storegate Cloud Folder here: Download our software | Helpcenter 2. Start the installation by double-clicking on the downloaded installation file 3. Click on the "Install" button: 4. If a box appears that says "Do you allow this app to make changes to your device?" you have to click "Yes" 5. Once the installation is complete, the computer must be restarted before the program can be used. Click on the "Restart" button: 6. When the computer is restarted, this box will appear, click "Continue": 7. Your web browser will open, enter your username and click "Next", enter your password in the next step and click "Sign in": 8. A new page will open in your web browser, click on "Next": 9. Wait a few seconds and your explorer will open with the storage area now mapped:

πŸ”„ Storegate Sync

Getting started with Storegate Sync

Below is a guide on how to get started with the Storegate Sync application to synchronise your files between different computers. Installation If you have not installed the program, this needs to be done on all computers you wish to synchronize data between. 1. Start by downloading Storegate Sync here: Download our software | Helpcenter Choose the version that matches your operating system. 2. Run the downloaded file and follow the instructions. 3. Once the installation is completed, you will be prompted to log in. Enter your login details for Storegate and press Next. 4. Once the program installations is completed you will see one or two Storegate icons in your explorer. This is where you will find your files. 5. To upload files/folders to Storegate, drag and drop them straight into the Storegate folder in Explorer. Only the files and folders in the Storegate folder will be synced. 6. Once the file has been uploaded to Storegate, and you see a green check mark on it, this indicates it is uploaded. 7. All computers that now have Storegate Sync installed with your login credentials will sync the files. Keep in mind that if you delete a file on one computer, they will disappear on all other computers as well. This is true even if the account you are using has shared files. If you delete a file on the shared space, that file will also be deleted on your colleagues' computers.

πŸ’¬ Storegate app for Microsoft Teams

To turn off Onedrive and Sharepoint for users in Teams channels

As a M365 administrator, you can disable the ability to store data on the Files tab in Team Channels. By turning off the Files in Teams tab, you can ensure that your organization has a higher level of GDPR compliance and also make it easier for your users to store files on Storegate. Here's how to add Storegate to Teams. By adding Storegate as a tab instead, users get smoother file management as they can more easily upload and share files directly from Storegate in your Teams channels and chats, while removing SharePoint and OneDrive as the default storage. Do this: As a M365 administrator, you can use the PowerShell script below to turn off the default storage for SharePoint and OneDrive. This means that the Files tab will no longer be visible in Teams. Start by following the instructions provided by Microsoft: https://learn.microsoft.com/en-us/microsoftteams/teams-powershell-managing-teams#manage-teams-with-azure-cloud-shell Then you need to copy and paste the following script to choose to turn off (or on) the Files folder in the Teams channels. Turn off the Files folder in Team Channels: Set-CsTeamsFilesPolicy -Identity Global -NativeFileEntryPoints Disabled Turn on the Files folder in Team Channels: Set-CsTeamsFilesPolicy -Identity Global -NativeFileEntryPoints Enabled Check the status of the Files folder right now: Get-CsTeamsFilesPolicy Note. You can also update the Teams Filer policy for specific users by creating a new Teams Filer policy "Identity" string and assigning the newly created policy to users. Once you have closed the Files folder, you can add Storegate as a tab in the Teams channels instead. Follow the instructions here.

ℹ️ General information

WebDAV connection settings (Enterprise feature)

Install a network location in My Network Places/Computer/Finder to access your storage space. The network location is placed as a folder in your computer. You can move and save files as usual, but for some time now, Office programs have not allowed you to edit files via the WebDAV protocol. We therefore recommend using the Storegate Cloud Folder program in the first instance. In the instructions below replace username with your username. For Windows 1. Open Windows Explorer and select "This computer". 2. Select "Computer". 3. Click "Connect network device". 4. Select your desired drive letter, and type https://webdav1.storegate.com/your_username as "Folder". 5. Check both "Reconnect at login" and "Connect with other credentials". 6. Click on "Finish" 7. Enter your username and password. 8. Click on "OK". For Mac OS X 1. In the Finder, select "Go" and then "Connect to server". 2. Type in https://webdav1.storegate.com/your_username as Server address. 3. The next box that comes up, type your Storegate username and password 4. Click the plus sign to add the connection to "Frequently used servers". 5. Click Connect. Enter your username and password. After this, you have to make sure that the connection always starts with the computer: Open System Preferences and go to Users & Groups and then Startup Items Press the plus icon and scroll down to the distributed webdav directory (1 in the picture). Then select the webdav directory (2 on the picture) and press add (3 on the picture) Now the connection will be present when you restart your computer. For Linux (GNOME) 1. Start the File browser (Locations/Computer). 2. If the address line where you can enter a location is not displayed, this is done by selecting Go/Location. 3. In the address line, type davs://webdav1.storegate.com/your_username 4. Confirm with your username and password.

πŸš€ Getting started with Storegate

Overview for administrators - Getting started with Storegate

In this article we will go through the steps to get started with Storegate Multi in your company, it is aimed at those who are administrators of a Storegate account. About the service With Storegate Multi, you get full control over your company's important digital information. You can easily store, share and work on files with the highest security within your company. In addition, you can share folders and files externally with customers, suppliers, consultants and other partners. Storegate Multi includes two storage areas where you can store your data: Common files Under "Shared files" you put the files and folders to be shared internally. The administrator can then set permissions for different members. My files "My files" stores information that only the user should have access to. 1. Create users & groups Each Multi account always has an administrator. It is the administrator who creates or deletes users, creates groups, sets rights for users and groups. Just like when you finish building and move into your new house, you probably want to set up your account before inviting all users. Therefore, we recommend that you start by creating users and authorization groups in the service. The users can be added via the internal user management as logged in to the web interface or provisioned via Entra ID (Enterprise customers may have more options, contact us for more information). You can choose to add users without an invitation being sent to them. When you are ready for your colleagues to log in to Storegate, you can trigger invitation emails from the service or inform your users on the side. 2. folder structure You should design your folder structure before moving and migrating your files to Storegate. If you want to move the internal folder structure just as it is, that's fine of course, but at the same time this is an excellent opportunity to think through and plan for a new folder structure. When setting up the folder structure, it is important to understand how permissions work in Storegate. 3. Moving and migrating files and folders You can move your content to Storegate via one of the following options: - Drag and drop (web interface): 1-100 files at a time 1. Upload folders(web interface): 1-500 files at a time 2. Storegate Cloud folder: maximum 20,000 files at a time (recommended for over 10GB of data) In the article Practical tips for migrating to Storegate, you will find information and tips to help you migrate successfully. We recommend reading it before you start moving files. 4. Administrator settings The administrator manages all the settings for the account, such as payment options, customer information, restoring data that has been accidentally deleted and more. All users have access to a settings panel when logged in via the web interface, but as an administrator you have more power to influence the settings of the service based on the compliance of the jurisdiction you operate in as well as the company's internal security policies. Log in and explore your options. While you're at it, take the opportunity to read about Branding (co-branding, additional service). 5. Education Once you have created the sub-users, made your account settings and assigned permissions to groups/users, it's time to launch the service. Storegate offers training packages(contact us for more info) but you as an administrator have of course the possibility to train your users yourself based on the knowledge you have gathered. Please search our support forum for more information. 6. Common ways for users to work with files Read more about how you and your end users can use Storegate here: - Open and edit files with Storegate - Storegate in Outlook - App for Microsoft Teams - Install and work in Storegate Cloud folder for Windows or macOS - Backup with Storegate Online Backup If you need MSI files and further instructions on how to deploy the software to multiple users, please contact our support. 7. Moving files from another cloud service Many of our enterprise customers have moved to our Swedish cloud from another cloud service. There are several different approaches to migration. In the article Migrating from another cloud service to Storegate Multi , we have gathered information on how to best migrate to Storegate. If you want to migrate larger volumes (> 1TB) and need more advice, please feel free to contact us. Do you have any questions about getting started with Storegate? Feel free to contact us. Welcome!