Storegate Helpcenter
Search for the articles here or browse the categories below.
Add-on to work in Outlook and save attachments directly to Storegate's Swedish cloud.
Storegate Outlook plugin for Office 365 administrators
Storegate Outlook plugin for Office 365 users
How to use Storegate Outlook Plugin in Office webmail
Help topics about GDPR and integrity.
Data security and privacy
Is Storegate GDPR compliant?
How do I know what data Storegate has registered about me?
How can we get a data processor agreement?
Quick guides to get you started as a new customer.
Overview for administrators - Getting started with Storegate
Brand your Storegate account
Manual - Storegate Safe Box
Practical tips for migrating to Storegate
Move files to Storegate with Storegate Cloud folder
Information on how to work in Office Online from your Storegate account.
Open and edit Office files using web
Turn off the Microsoft Office Online Web Apps feature
Data management and privacy in Microsoft Office Online Web Apps
Articles on account settings, passwords, payment methods, etc.
Invoice appearance
Classify with Microsoft IRM protection in Storegate
Reset password
Change password
Change payment method
How to get in touch with our support.
Information on how to use the Storegate app for Microsoft Teams.
Get started with the Storegate app for Microsoft Teams
Create an internal link in Microsoft Teams
To turn off Onedrive and Sharepoint for users in Teams channels
Add Storegate as a tab in Teams channel
Software to synchronize files between computers.
Getting started with Storegate Sync
Maximum number of files in Storegate Sync
Why aren't all the files in my account syncing?
Team Sync, will there be file locking?
How to use all the features of our mobile and tablet apps.
Get started with the Storegate app
Edit files with Microsoft Office directly in the app
Tap and hold for multi-choice menu in the app
Scan documents in the app
Access Storegate via the Files app
How to set permissions and make settings for the common space as an administrator.
Manage users, permissions and groups
Lock files in Common Files
Reset 2-step verification
How do I set permissions on subfolders in a Multi account?
Users can't see folder in common files?
Information on how to back up your desktop computer, settings, etc.
Installing Online Backup on Windows
Reinstalling Online Backup on Windows
How do I verify Online Backup is installed and running?
Can I continue my old backup on a new computer?
Restore data using Online Backup for Windows
Information about Storegate's web interface and settings you can make there.
What is the difference between My Files, Shared Files and Computer Backup?
How do I upload or download files without using any software?
Recover from Recycle Bin
I'm having trouble seeing certain features in the web interface?
Set reminder on folder or file
How to share files and folders via public links, sharing with BankID verification and file collection.
eID verification on Public Links
How do I create Public Links to share files and folders?
Collect files with the File Submission feature
Share folder with internal users
All about the Digital Signature add-on service. Get started and create envelopes, information on signature credits, product sheets.
What is Storegate Digital Signing?
Create envelopes and send documents for signing
Is a digital signature as legally binding?
What are the benefits of using Storegate Digital Signing?
Is Storegate Digital Signing GDPR-safe?
Information on how to back up your server or workstation using Storegate Pro Backup.
Pro Backup Information and FAQ
Restore backup using Pro Backup
Pro Backup features
Pro Backup installation
Pro Backup log via e-mail
How to work in files against Storegate, make distributions, use extensions for Outlook and Office Online, etc.
Enter description of folders or files
Accessing versions of files
Locking files in Storegate
Save Office files directly to Storegate
Software to work directly in the explorer.
Install Storegate Cloud Folder for Windows
Install Storegate Cloud Folder for macOS
Add an additional connection
Change device letter for a connection
Direct uploading to "My Files" or "Shared Files"
General help topics.
WebDAV connection settings (Enterprise feature)
Ransomware protection
File size upload limits
WebDAV connection with 2-step verification
Restricting access using IP lock