Mobile app

Get started with the Storegate app

With the app, you can get automatic camera uploads of photos and videos, scan files directly to your Storegate account and edit Office files, among other things. You can download the Storegate app via the AppStore or Google Play Store. The app places all photos uploaded with the automatic camera upload into a tab called Mobile Camera, once you are logged into your account via the website you will find it in the left menu. If you previously used the old Storegate app to upload photos and movie clips, these will remain in the Camera uploads folder.

Edit files with Microsoft Office directly in the app

Here's how to edit files with Microsoft Office directly in the app. The file doesn't download to your device, but stays in the cloud and is automatically saved there when you choose to save your changes. Open the Storegate app and go to the file you want to open. Tap and hold on the file to bring up the multi-choice menu, then select "Edit in MS Office". Please note that you must be logged into Microsoft Office for the integration to work. If you log in to MS Office after starting the Storegate app, the app needs to be restarted.

Tap and hold for multi-choice menu in the app

In the file list, pressing and holding on a file brings up a menu with more options related to that specific file. There you can choose to copy, move or rename a file. You can also make a public link for a file and then send it to the desired recipient. It is also possible to open and edit Office documents in the MS Office app. This multi-choice menu is also available in several other places in the app. Android iOS

Scan documents in the app

With the document scanner in the Storegate app, you can easily scan bills, receipts and contracts, for example, and create PDF files from them. Android Browse to the directory where you want to save your document, click on the plus icon in the top right corner and select "Scan document". Now the camera view opens and you just need to point your phone so that the whole document is visible on the screen. Keep your phone still until the app has found and identified the document, it will then take the picture and crop it itself. After the document is scanned, you can either go ahead and scan the next page of your document or click on the "Save" button to upload the document to Storegate. iOS Open the Files tab in the App, browse to the directory where you want to save your document, click on the plus icon in the top right corner and select "Scan documents". Now the camera view opens and you just need to point your phone so that the whole document is visible on the screen. Keep your phone still until the app has found and identified the document, it will then take the picture and crop it itself. After the document is scanned, you can either go ahead and scan the next page of your document or click on the "Save" button to upload the document to Storegate. Quick access to the document scanner via the home screen or via Widget By pressing and holding the Storegate icon on your phone's home screen, you can quickly access the document scanner. Another way to get quick access to the document scanner function in the app is to add a Widget on the home screen. You can do this according to the guide below: 1. Tap and hold an open area on your phone's home screen 2. Press the Edit button at the top right of the screen and Add Widget 3. Search and select Storegate 4. Select the desired Widget Now you can quickly access your document scanner, right from your phone's home screen.

Access Storegate via the Files app

If you have the Storegate app for iOS installed, you will be able to open and edit files stored on Storegate via the File app in iOS. You also have the option to edit via other third-party apps such as MS Word and Excel. To get started, you must first install and log in to the Storegate app. Then you can open the Files app, which is pre-installed on your Apple device (if you've deleted it, you can download it again here.) Select the "Browse" tab, click on "..." in the top right corner and turn on the Storegate slider. Then you can access your Storegate files via the Files app as easily as your files on iCloud. You can also work directly against Storegate via other apps such as Apple Pages or MS Excel. Frequently asked questions: - Storegate is not visible in the Files app even though the app is installed. Why? - It may be hidden. It should be listed under the Locations section of the Browse tab. If it is not, try pressing the three-dot icon in the top right corner and select Edit. Now Storegate should show up under Locations with the slider turned off. Turn it on and click Done in the top right corner. - I can't find Storegate in Word, (Excel or Powerpoint). Why? - The Office apps have hidden this option a bit, but if you go to the app's Home view, click on the folder icon in the lower right, select Files App, the same view as in Apple's Files app will open. There, just select Browse and Storegate is an option under the Locations section. - I can't edit documents with Word. Why? - In order to edit documents with the Microsoft Office apps, you need an Office 365 account, and to be logged in to it.

Share files and folders with public link from the app

You can share a file or folder directly from the app by creating a public link. Android Locate the file or folder you want to share. To bring up the multi-choice menu, press and hold on the file or folder. Select "Create Public Link" and make the settings you want for the distribution. For example, you can protect the distribution with a password or choose to make access should be limited after a certain date. Press "Save" in the top right corner to create the public link. Then you can share it via message, email or any of your other apps. You can also copy the sharing link to forward it to the recipient. You can edit the public link by following the same instructions again. You can then disable the sharing completely or change the password. To see your already shared files and folders, go to "More" in the menu bar at the top and select "Public links". You will then see a list of all your public links where you can tap and hold to bring up the multiple choice menu for each public link. iOS Locate the file or folder you want to share. To bring up the multi-choice menu, press and hold on the file or folder. Select "Public link" and make the settings you want for the distribution. For example, you can protect the distribution with a password or choose to restrict access after a certain date. Press "Save" in the top right corner to create the public link. Then you can share it via message, email or any of your other apps. You can also copy the sharing link to forward it to the recipient. You can edit the public link by following the same instructions again. You can then disable the sharing completely or change the password. To see your already shared files and folders, go to "More" in the menu bar at the top and select "Public links". You will then see a list of all your public links where you can tap and hold to bring up the multiple choice menu for each public link.

Automatic camera upload with the Storegate app

The app's automatic camera upload automatically uploads photos and videos from your phone. When you activate the camera upload, you choose between uploading all the photos in your photo library or photos taken since the feature was activated. The images will appear under the Mobile Camera area of your account, once you are logged in to your account via the home page you will find it in the left menu. You can activate camera upload in the app under More-> Settings-> Camera upload/Media upload. Under settings you can also choose if you want the camera upload to include videos, if you want the upload to take place over the mobile network (this may incur additional costs from your mobile operator). The app only uploads the original image. This means that there is no upload of live photos, possibly retouched versions or image tags. For iOS: background charging and stay awake feature The app's upload function uploads your photos and videos in the background even when you're not using the app. The amount of time an app spends working in the background is determined by iOS. So for those who have a lot of photos on their phone, it can take a long time to catch up with the upload. There is therefore a way to upload a larger amount of photos. Open the Media tab in the app. At the top of the screen you will see the upload status with the number of pictures left to upload, in this view the screen will stay lit and the phone will not go into sleep mode until all pictures have been uploaded. This feature can be used to advantage while the phone is charging.

Deleting files uploaded via the automatic camera upload

To delete files uploaded by the app, log in via website. Under the Mobile Camera heading in the left menu, you can find photos and videos uploaded via the automatic camera upload. Here you can select and delete the files you want. The app remembers which photos and videos it has uploaded previously and will not try to upload them again.

Failed upload in the app

Sometimes the upload of all files in the upload queue fails. The most common reason for unsuccessful uploads is that the phone temporarily lost its internet connection during the upload. These files are added to an error queue and the app will try to upload again automatically. Start upload manually in the iOS app If you want to manually try again directly, follow the steps below: 1. Tap "More" -> "Settings" -> "Camera upload" -> "Details". 2. Tap the three-dot symbol in the upper right corner and select "Retry failed uploads".

How do I reinstall the app on an iOS device?

Reinstalling the app on your iPhone or iPad will restore your settings to the default settings. Uninstalling does not affect your stored files. Here's how: 1. Locate your Storegate app from the home screen. Press and hold the app for 2-3 seconds. 2. Now all apps will start to shake and a cross will appear at the top left of them. 3. Press the cross and you will now be asked if you want to delete the app. Press Delete and the app disappears. 4. Then go to the App Store and search for Storegate, download and reinstall the app.

Permissions to give the Storegate app

For uploading via the app to work, the app needs to have permission for "Photos and videos" For Android 1. Open your phone settings 2. Select "Apps" 3. Find Storegate 4. Scroll down to "Permissions" 5. Under "Permissions", Photos and Videos should be turned on For iOS 1. Open your phone settings 2. Select "Apps" 3. Find Storegate 4. Verify that app has full access to photos

Upload files manually in the app

iOS To upload files manually in the iOS app, go to Files in the menu bar at the bottom and navigate to the location you want to upload the file. Then tap the plus sign in the top right corner and choose whether you want to upload file or media. In the next step, you'll be asked to select the file you want to upload, using Browse in the menu bar at the bottom will bring up more than the most recent files in your phone. Tap on the desired file to upload it to the selected location on your Storegate account. Android To upload files manually in the Android app, first navigate to the location where the file is to be uploaded. Then tap the plus sign in the top right corner and choose whether to to upload file or media. In the next step, you will be asked to select the file you wish to upload. Tap on the desired file to upload it to the selected location on your Storegate account.

How do I reinstall the app on an Android device?

Reinstalling the app will restore your settings to the default settings. Uninstalling does not affect your stored files. Here's how: 1. Open the Google Play Store on your device. 2. Tap Menu -> My apps & games -> All 3. Tap the app you want to reinstall. 4. Tap Uninstall. 5. Install the app again.