Storegate Cloud Folder

Install Storegate Cloud Folder for Windows

1. Download the Storegate Cloud Folder here: Download our software | Helpcenter 2. Start the installation by double-clicking on the downloaded installation file 3. Click on the "Install" button: 4. If a box appears that says "Do you allow this app to make changes to your device?" you have to click "Yes" 5. Once the installation is complete, the computer must be restarted before the program can be used. Click on the "Restart" button: 6. When the computer is restarted, this box will appear, click "Continue": 7. Your web browser will open, enter your username and click "Next", enter your password in the next step and click "Sign in": 8. A new page will open in your web browser, click on "Next": 9. Wait a few seconds and your explorer will open with the storage area now mapped:

Install Storegate Cloud Folder for macOS

1. Download the Storegate Cloud Folder here: Download our software | Helpcenter 2. Start the installation by double-clicking on the downloaded installation file 3. Drag and drop the Storegate icon in the folder below to move the installation file to the Applications folder on your computer: 4. Double-click the folder to go to the Applications folder on your computer. Double-click the installation file to start the installation: 5. Click the "Open" if this box appears: 6. Click "Allow": 7. Click "Continue": 8. Enter your username and click "Next" to enter your password. Then click on "Log in": 9. Click on "Next": 10. Click "Allow" if this box appears: 11. Click on "Open System Preferences" and Enable Storegate Cloud folder extension if this box appears: 12. Open the Finder and Storegate will be present in the left column:

Add an additional connection

To add a new connection to the Storegate Cloud Folder, do the following: 1. Click on the program icon at the bottom of the clock and select "Add...": 2. Click "Continue": 3. Your web browser will open, enter your username and click "Next", enter your password in the next step and click "Sign in": 4. A new page will open in your web browser, click on "Next": 5. Wait a few seconds and your explorer will open with the storage area now mapped:

Change device letter for a connection

When the program is installed, a free device letter is taken from the program. Here's how to set the program to use a specific device letter for a connection: 1. Always start by disconnecting the connection when a specific device letter is to be selected, to ensure that the change takes effect, by clicking on the "Disconnect" button. Click on the program icon at the bottom of the clock on your computer, hover over the connection and select "Edit connection": 2. In the "Device letter" drop-down list, change from "Auto" to any device letter, then click OK:

Direct uploading to "My Files" or "Shared Files"

After installing "Storegate Cloud Folder", the connection between the computer and the storage area looks like this, a mapped drive in Windows Explorer with the "My Files" folder underneath. Some corporate customers also have the "Shared Files" folder here: To change the mapping to point directly to "My Files" or "Shared Files", do the following: 1. Right-click on the "Storegate Cloud Folder" application icon and hover your mouse over your connection and select "Disconnect": 2. Hover the mouse pointer over the connection again and select "Edit connection": 3. Type /home/[username] in the "Path" field to point directly to "My Files" or /common to point directly to "Common Files": 4. Click on "Connect"

Cloud Folder connection has disappeared

If the connection to Cloud Folder has disappeared from Windows Explorer/Finder, the application is most likely still installed on the computer, but the connection is disconnected in the application. To reconnect, do the following: 1. Click on the Storegate Cloud Folder application icon, located in the top right menu on Mac and bottom right on PC, under the up arrow called "Show hidden icons" to the left of the clock and date: If the icon is not found, the program is most likely not running on your computer. In that case, find the program and start it. 2. Hover over the connection named "ws1.storegate.com" and your username: 3. Select "Connect" at the top, and the connection to Cloud Folder should appear in Windows Explorer/Finder:

Improving performance in macOS

If the Cloud Folder connection feels sluggish in macOS, turning off preview and previewing icons can help. To turn off the preview of icons: 1. Open Storegate Shared Files/My Files in the Finder 2. Click on menu "View" - > "Show View Options": 3. De-select "Show icon preview": To turn off Preview (Note: turns off the entire Finder, not just the folder you are in): 1. Open Storegate Shared Files/My Files in the Finder 2. Click on menu "View" -> "Hide Preview":

Working among many or large files with Cloud Folder

Storegate Cloud Folder does not store any files directly on the computer's hard drive, which provides many advantages but also some disadvantages. The recommendation is to never have more than 1000 files in the same folder you work with daily as the files take longer to open. The maximum file size per single file to work with is 300 MB. Even files smaller than this can sometimes make the program feel slow, depending on the local internet connection and bandwidth. Files larger than 300 MB are recommended to be downloaded and worked on locally on the computer, and then saved and uploaded to the storage space again. If you find that files smaller than 300 MB are slow, check your internet speed and compare it to the size of the document. It could also be that your network is set to timeout after a certain amount of data has passed in a certain amount of time. Ask your system administrator if this may be the case.

Renaming connection

This article describes how to specify a name for your Cloud Folder connection(s). Windows NOTE! We do not recommend changing the name of the connection by right-clicking it directly in the explorer, as this may cause the names of different connections to shift over time. 1. When entering a name for a connection, always start by disconnecting the connection to make sure the change is effective by clicking the "Disconnect" button. Click on the program icon at the bottom of the clock on your computer, hover over the connection and select "Edit connection": 2. Enter the desired name in the "Connection name" field and click "Connect": macOS 1. Click the Cloud Folder icon at the top of the screen, select the connection you want to rename and click "Disconnect". 2. Click the Cloud Folder icon at the top of the screen, select the connection you want to rename and click "Edit Bookmark". 3. Enter the desired name in the "Nickname:"-field. Then click "Connect".

Deploy Storegate Cloud Folder using GPO

These instructions are intended for organisations where software installation and updates are managed centrally and users do not have permission to install or update Storegate Cloud Folder themselves. Storegate Cloud Folder version 5 is distributed as an MSIXBundle package. MSIX cannot be deployed using the traditional Software Installation feature in Group Policy in the same way as an MSI package. For centralised installation using GPO, we therefore recommend provisioning Storegate Cloud Folder system-wide using a PowerShell startup script. Before you begin The following applies to Storegate Cloud Folder 5: - New installation of version 5.x: install the MSIXBundle package. - Upgrade from 5.x to a later 5.x version: install the new MSIXBundle package. - Upgrade from 4.x to 5.x: first uninstall version 4.x, then install version 5 using the MSIXBundle package. - Some connection modes also require the Storegate Cloud Folder Support Package to be installed. 1. Download Storegate Cloud Folder The latest production version is available here: https://secure1.storegate.com/public/storegatecloudfolder/windows/StoregateCloudFolder.msixbundle Download the package and place it on a network share that the client computers have read access to. Example: \\SERVER\Software\Storegate\StoregateCloudFolder.msixbundle If the installation runs as a computer startup script, the computer accounts need read access to the network share. In an Active Directory environment, this can be granted to the Domain Computers group, for example. 2. Create a PowerShell startup script Create a file, for example: Install-StoregateCloudFolder.ps1 with the following content: $PackagePath = "\\SERVER\Software\Storegate\StoregateCloudFolder.msixbundle" $LogPath = "$env:WINDIR\Temp\StoregateCloudFolder-msix.log" if (-not (Test-Path -LiteralPath $PackagePath)) { Write-Error "Storegate Cloud Folder package could not be found: $PackagePath" exit 1 } try { Add-AppxProvisionedPackage ` -Online ` -SkipLicense ` -PackagePath $PackagePath ` -LogPath $LogPath ` -ErrorAction Stop | Out-Null exit 0 } catch { Write-Error "Storegate Cloud Folder could not be installed: $($_.Exception.Message)" exit 1 } Change $PackagePath to point to the network share containing the installation package. Add-AppxProvisionedPackage provisions Storegate Cloud Folder on the computer for all users. The application is registered for each user when they sign in. 3. Add the script to Group Policy Open Group Policy Management and create or edit the GPO to be used for Storegate Cloud Folder. Link the GPO to the OU containing the computers where Storegate Cloud Folder is to be installed. Then go to: Computer Configuration > Policies > Windows Settings > Scripts (Startup/Shutdown) > Startup Add Install-StoregateCloudFolder.ps1 as a PowerShell startup script. The installation will then run in the computer context at startup and does not require the signed-in user to have local administrator rights. Network access at startup If the installation package is stored on a network share, we recommend enabling the following policy: Computer Configuration > Policies > Administrative Templates > System > Logon > Always wait for the network at computer startup and logon Set the policy to Enabled. This ensures that the computer has network access before the startup script attempts to read the installation package. Upgrading from Storegate Cloud Folder 5.x When a new version of Storegate Cloud Folder 5 is released, use the same installation method as for a new installation. - Download the new StoregateCloudFolder.msixbundle. - Replace the package in your central software distribution. - Deploy the new version using Add-AppxProvisionedPackage. - The user needs to sign out and sign in again after the update has been provisioned. Restarting the computer also works. If Storegate's automatic updates are not used, the organisation's IT administrator is responsible for deploying new versions in this way. It is not necessary to uninstall an earlier version of 5.x before installing a newer version of 5.x. Upgrading from Storegate Cloud Folder 4.x Storegate Cloud Folder 4.x uses an MSI-based installation and must be removed before version 5 is installed. For a centrally managed upgrade from 4.x to 5.x, proceed as follows: - Uninstall 4.x using the MSI-based installation method used in your organisation. - Install Storegate Cloud Folder 5 using StoregateCloudFolder.msixbundle. - If required, install the Storegate Cloud Folder Support Package as described in the section below. If version 4.x has already been deployed using GPO, the existing MSI deployment can be used to uninstall version 4.x. Once version 4.x has been removed, install version 5 using: Add-AppxProvisionedPackage ` -Online ` -SkipLicense ` -PackagePath "\\SERVER\Software\Storegate\StoregateCloudFolder.msixbundle" For centralised deployment following these instructions, the MSIXBundle package must be used to install version 5. Storegate Cloud Folder Support Package Storegate Cloud Folder also includes the following installation package: Storegate Cloud Folder Support.msi The Support Package installs components required for connection modes that use the legacy file system driver. For an unattended installation for all users, the following command can be run after installing Storegate Cloud Folder: msiexec /i "$((Get-AppxPackage -AllUsers com.storegate.folder).InstallLocation)\Setup\Storegate Cloud Folder Support.msi" /qn /l*v "$env:TEMP\StoregateCloudFolder-support.log" ALLUSERS=1 REBOOT=ReallySuppress The Support Package is included in the Storegate Cloud Folder installation and does not need to be downloaded separately. Allow installation of trusted MSIX packages On Windows 11 and modern versions of Windows 10, installation of trusted MSIX packages is normally allowed. In environments where this is managed centrally using Group Policy, the administrator should check that installation of trusted apps has not been blocked. The setting is located under: Computer Configuration > Administrative Templates > Windows Components > App Package Deployment > Allow all trusted apps to install If this policy is used in your organisation, it must allow installation of trusted packages. Verify the installation To check that Storegate Cloud Folder has been provisioned on the computer, run the following command in PowerShell: Get-AppxProvisionedPackage -Online | Where-Object { $_.DisplayName -eq "com.storegate.folder" } To check the installed version: Get-AppxPackage -AllUsers com.storegate.folder | Select-Object Name, Version, InstallLocation Troubleshooting The installation log from Add-AppxProvisionedPackage is located at: C:\Windows\Temp\StoregateCloudFolder-msix.log If installation fails, check the following: The client computer has read access to the network share. The MSIXBundle file can be accessed from the client computer. Installation of trusted MSIX packages is not blocked by your organisation's policies. Storegate Cloud Folder is not being used by a signed-in user during an upgrade. When upgrading, we recommend deploying the package at computer startup, before the user signs in. Please note Storegate Cloud Folder version 5 must not be deployed using: Computer Configuration > Software Settings > Software installation This feature is intended for MSI-based installation packages and does not have built-in support for MSIX/MSIXBundle. Instead, Storegate Cloud Folder 5 must be deployed system-wide using Add-AppxProvisionedPackage.

Avoid working in these file types

Database files Uploading of active database files is not supported, e.g. Exchange, SQL, Visma Administration or MS Access. Synchronisation of active database files can lead to database file corruption as the file is uploaded while being updated by third party software at high frequency. Uploading of database files "at rest" for backup purposes is supported. Other applications OneNote - due to the way OneNote writes information to files, it is possible for data to be corrupted when using Storegate Cloud Folder to open and edit such files. This is because OneNote does not wait for the file to be downloaded in its entirety before writing to it. For this reason, editing OneNote files in Storegate Cloud Folder is not recommended.

Getting started with (E2E) encrypted files in Storegate Cloud folder

FOR ADVANCED USERS All files uploaded to Storegate are always encrypted during transmission and stored on disk in our blue cloud with AES256-bit encryption. If you want to get started with encryption on the client side, your files get an extra layer of protection that means only users with the right software and the right encryption key can decrypt your information. OBS. Encrypted files with E2E (end-to-end encryption) have some limitations compared to standard files when working with the files in the cloud. For example, you cannot work in files via the web interface and you cannot edit files at the same time. Create an encrypted folder in the Storegate Cloud folder Open the explorer (Note: Storegate Cloud folder must be installed on your computer) - To create an encrypted folder: select a location under My or Shared Files and right-click to bring up the context menu - Click on Alternative and then Storegate Cloud folder/Cryptomator "New vault" - Enter a name for the folder and choose a password (NOTE: Save the password) - Refresh the explorer with F5 and right-click on the new folder and select "Unlock Vault" - Copy the files you want encrypted into the folder. You will now see the files as usual in your Explorer/Finder - When then reviewing the encrypted folder in the Storegate Web Interface, it looks like this: All files and folder in the structure will now be encrypted according to the main folder rules. NOTE: If you lose the key to your encrypted folder, Storegate has no way of restoring your files.

If you have problems decrypting files in the Storegate Cloud folder

If for some reason you cannot get Storegate Cloud folder to decrypt your files, please follow the instructions below: - Download the folder you want to decrypt via the Storegate web interface as a ZIP file - Extract the folder locally on your computer in any location - Download Cryptomator https://cryptomator.org/downloads/ - Open Cryptomator and select Add Vault in the program - Select the vault.cryptomator file - Enter the password for the folder - The files should now be decrypted You can now delete the files from the Storegate Cloud folder

Deleting a connection in Storegate Cloud Folder

If you wish to delete a connection or a mapped device in Storegate Cloud Folder, open the application from the taskbar, select Connection, click Disconnect, open the menu again and select the same Connection and then Delete Connection.

Slow or sluggish start-up of explorer

If your explorer shows signs of slow or sluggish startup, try changing the following options: How to open Options for Explorer 1. Click the start button in Windows and type Control Panel 2. Open the Control Panel and uncheck Show recently used files. 3. Click Apply Your Explorer should now start up faster. If you want to show recently used files on your home page in Windows Explorer, activate the function again, otherwise you can leave the function off until further notice.