Normally, all your files sync between your computers without any problems, but to avoid technical mishaps when files sync between different operating systems, you should follow the recommendations below.
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Characters you should never use in file or folder names:
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/ (slash)
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\ (backslash)
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” (quotation mark)
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| (pipe)
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< (less than)
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(greater than)
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: (colon)
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? (question mark)
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- (asterisk)
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Files that are blacklisted from Sync:
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desktop.ini
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thumbs.db
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.ds_store
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icon\r
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.eml
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Windows does not handle paths over 260 characters.
- Note that Windows counts the full path as part of the file name. This means that e.g.
C:\Users\Karl.Karlsson\Storegate\My Documents\Customer Projects\Secure Storage\Status.doc
is 84 characters long. If you have problems with too long file names, you can shorten the folder names or simply move the folder up to a higher level. 4. Temporary files are not synced.
- Note that Windows counts the full path as part of the file name. This means that e.g.
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Temporary files will not sync.
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Some programs (e.g. Microsoft Office programs) create temporary files when they open a file, these files are not synchronized. Examples of file names are:
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File names starting with ~$ (tilde and dollar sign)
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File names starting with .~ (a dot and tilde)
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File names starting with tilde and ending with .tmp such as ~document.tmp
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If you have different Unicode settings on different computers, there can sometimes be problems when special characters are used and need to be synchronized between computers. In most cases, the file is synchronized, but sometimes a new file with a new file name is created.
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Avoid syncing files that are so-called metadata or resource files. An example of this is Shortcuts in Windows, these will not work on e.g. a Mac computer.