Web interface

What is the difference between My Files, Shared Files and Computer Backup?

Computer Backup: is the area that Storegate Online Backup uses for backup. You cannot edit any files under this surface. My files: my files is the part of your account you sync with your storage space if you use sync with us. My files is not a backup, but a synchronised folder. If you delete or add a file to the folder on your computer, it will also be added or removed from the cloud, so you have access to an identical folder to the one on your computer from all your devices. You can upload files here via the website, via the Sync application and via our apps. In some accounts, you can also access this space with the Cloud Folder application. Shared files: shared files have exactly the same properties as My files above. Shared files are only available in our Multi accounts and for this part the administrator can set permissions for sub-users.

How do I upload or download files without using any software?

You can upload or download files and folders via: Web interface - Upload by tapping the blue plus sign and choosing whether you want to upload a file or a folder. Download a file or folder by selecting it and clicking the download button. "Drag and drop" via the web interface - Upload by dragging and dropping the files or folders you want to upload directly from the explorer/finder and into the web interface.

Recover from Recycle Bin

Any files you delete from My Files will end up in the Trash. If you delete something from Shared Files, it goes to the Administrator's Recycle Bin. There are two ways to recover from the trash. Either select Restore to restore to the original location or select Restore to folder to restore to a selected or newly created folder. You can de-activate and activate the recycle bin under account settings. Please note that if you disable the recycle bin, deleted files are permanently deleted immediately upon deletion and cannot be recovered afterwards.

I'm having trouble seeing certain features in the web interface?

If you experience problems with certain functions, previews, signing or other files, try the page in incognito mode or secret tab. - For Chrome, press CTRL+SHIFT+N and copy and paste and go to page - For Edge, press CTRL+SHIFT+N and copy and paste and go to page - For Firefox, press CTRL+SHIFT+P and copy and paste and go to page - For Safari, SHIFT+COMMAND+N and copy and paste and go to page Unfortunately, it is common for add-ons such as Adguard, Adblock, Ublock and others to cause certain features on websites to stop working even though they do not contain ads or other tracking.

Set reminder on folder or file

Smart Reminders gives you a better overview of your files and folders. Smart Reminders keeps track of your files, folders and contracts so you never miss an important date again. Here's how: 1. Log in to your account in the web interface 2. Go to the file/folder and either click on the calendar icon that appears when you hover over the item or choose to click on ... to display the menu for the item. 3. Select Create reminder and follow further instructions If you want to manage all your reminders at once or add several in the same view, click on account settings, notifications and then reminders.

Log in and manage the storage area via the web

Logging in to the Website The following guide shows you how to log in to the storage area via the web. - Go to https://www.storegate.com in any browser. - Click on Log in - Enter your username and password and press log in. - You are now logged in to the service Overview of the elements of the website My files My files - Here you can find your personal files. You can access these files through Storegate Sync, Storegate Apps, Storegate website and Storegate Cloud Folder if you are logged in to a company account. Common files Shared files - Here you can find the company's shared files that you and your colleagues share with each other. You can access these files through Storegate Sync, Storegate Apps, Storegate website and Storegate Cloud Folder. Computer backup Computer backup - Here you can find your backup if you use Storegate Online Backup or Storegate Pro Backup to backup your computer. The files stored here cannot be edited. Media Media - Here you will find all the pictures and videos you have on your storage space. Also images and movies from Computer Backup are visible here. Account settings Account settings - Here you will find information about your Storegate account, account upgrade options, user management and much more. Public links Public links - Here you can see if you have shared anything from your storage space. You can read more about sharing files here Recycle Bin Recyle Bin - Any file you delete from My Files goes into the Recycle Bin. If you delete something from Shared Files, it goes to the Administrator's Recycle Bin. The Recycle Bin can be disabled and enabled under Account Settings. Options Options - When you select a file or folder, a line of options you can do with the file appears. This includes: delete, rename, copy, move, share, download and permissions if the account supports it.

Retention policy

If you have chosen to purchase the Extended Access add-on service, you will be able to use our new retention function. Retention policies automatically delete files after a specified period. Policies apply to folders and their subfolders, with the nearest policy taking precedence. Only files are deleted—the folder structure itself remains intact. Depending on the policy settings, files may be permanently deleted or moved to the recycle bin. Administrators will find this function under settings Create a retention policy For folders included in a retention policy a banner will be visible for all users

Om en sida står och snurrar (ej laddas in)

Om en webbsida hänger sig efter en ny release Ibland kan en webbsida bete sig konstigt efter att en ny release har gjorts. Det beror ofta på att webbläsaren fortfarande använder gamla filer från sin cache i stället för att hämta den senaste versionen av sidan. För att lösa detta kan du göra en hård omladdning av sidan, så att webbläsaren hämtar in allt på nytt. Så gör du: • Windows: tryck Ctrl + F5 • Mac i de flesta webbläsare: tryck Option + Command + R • Safari på Mac: ladda om sidan med samma kommando för att säkerställa att den hämtas på nytt Detta tömmer eller uppdaterar cacheminnet för sidan och hjälper ofta när sidan inte laddas korrekt eller vissa funktioner inte fungerar som de ska. Om problemet kvarstår kan du även prova att stänga och öppna webbläsaren igen.