In order for sub-users to see folders under Common Files, they first need to be assigned permissions by the administrator of the account. Follow the steps below to do so:
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log in to the administrator account via our website www.storegate.se
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click on "Files" in the left menu and "Common Files" at the top
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Select the folder in question and click on "Permissions" in the top right menu
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Assign the user permission to the folder.